Contact

Stuck on a bonus question? Try the chat first, email for account matters, and the VIP lines if you have them.

Before you write

You'll be recognised sooner if you write from the email you registered with; it's also the address tied to KYC files, self-exclusion and closure requests.

• Always give your account email and a line on what you need.
• If a payout is coming, do KYC in advance: accounts still waiting on verification are served later.
• Withdrawals are looked at within two business days; once approved, your payment method sets how fast the money moves.

Requests that must come from your registered email

• Self-exclusion: kicks in within 24 hours, with a minimum of six months.
• Cooling-off: a seven-day break.
• Permanent closure of the account.
• Password recovery: press the reset link on the login page; the mail lands at your registered address.

VIP status match

Used to be VIP elsewhere? Send your status screenshot to live chat or support@luckyboom-bonuses.nl and it's matched, with no need to build your history from zero.