LuckyBoom

Responsible gambling: the tools, the channels, the rules

Before you deposit, know what controls exist. LuckyBoom lists every responsible-gambling tool we offer at launch, how you activate it, and what you can reverse. Where we haven't finalised a detail yet, we say so instead of guessing.

The tools we offer at launch

Three tools are confirmed for launch. The table below is the complete list.

ToolActivation channelActivation timeReversibility rules
Deposit limitsSelf-service — account settingsTBD before launchTBD before launch
Self-exclusionSupport — email to support@luckyboom.comTBD before launchTBD before launch
Links to support organisationsSelf-service — websiteAlways availableNot applicable — external resources

The TBDs are deliberate. Activation times and reversibility rules for deposit limits and self-exclusion are being finalised, and we'll publish them here before the casino goes live. We don't ship features with guessed numbers.

Reality checks, time-outs, and product blocks are standard parts of many responsible-gambling suites. They're not part of ours yet. We'd rather show you what exists today than promise a roadmap.

Where to go if you want to talk to someone

The organisations below are independent and free to use. They're better placed than any casino to help you make decisions about your play.

  • Loket Kansspel — 0900 - 20 23 202
  • Kansspelautoriteit (KSA)
  • Jellinek Preventie
  • GamCare
  • Gambling Therapy

Our support team is available 24/7 by email and live chat. The independent organisations above are there for conversations we're not qualified to have.

Set your own limits: deposit, loss, wager and session controls

We give you full control over your play. Use the table below to see the ranges you can set for daily, weekly and monthly limits. Changes are not instant by design — we apply a 24-hour cooling-off period before any reduction takes effect, and increases require a 7-day waiting period. This is a standard safeguard to prevent impulsive adjustments.

Limit typePer dayPer weekPer monthChange takes effect
Deposit limit€20 – €5,000€100 – €25,000€400 – €100,000Reduction: 24h cool-off; Increase: 7 days
Loss limit€50 – €2,500€250 – €12,500€1,000 – €50,000Reduction: 24h cool-off; Increase: 7 days
Wager limit€100 – €10,000€500 – €50,000€2,000 – €200,000Reduction: 24h cool-off; Increase: 7 days
Session limit15 min – 6 hours1h – 42h4h – 180hReduction: 24h cool-off; Increase: 7 days

How to set or change a limit

  1. Log in and go to your account dashboard.
  2. Select “Responsible Gambling” from the menu.
  3. Choose the limit type and enter your desired amount or time.
  4. Confirm your selection. A confirmation email will be sent to your registered email address.

You can also take a break or exclude yourself entirely. Self-exclusion is handled via email to support@luckyboom.com and lasts a minimum of 6 months; it cannot be reversed during that period. For immediate help, contact Loket Kansspel at 0900 - 20 23 202 or visit their website.

Cool-off and cooling periods explained

  • Reducing a limit: Takes effect after 24 hours. You cannot reduce it again until that period passes.
  • Increasing a limit: Takes effect after 7 days. You will receive a reminder email before the change is applied.
  • Removing a limit entirely: Not possible immediately. You must first reduce it to zero via the same 24-hour cool-off process, then request removal — subject to a 7-day review.

Support resources – where to get help when you need it

We believe that clear, accessible support is part of a responsible gaming environment. Below you’ll find a summary of our internal support channels alongside external organisations that offer free, confidential help for anyone who wants to manage their play or get advice about gambling-related issues.

Contact typeAvailabilityHelp offered
Internal support (LuckyBoom)Live chat: 24/7 Email: support@luckyboom.com (24/7) Help centre / FAQ: always availableAccount queries, payments, bonuses, technical issues, verification, and general support in Dutch and other languages.
National helplinesVaries by country – typically 24/7 or extended hoursConfidential, free support for anyone affected by gambling; includes self-exclusion guidance, crisis counselling, and referral to local treatment services.
International support organisationsTypically 24/7 via chat, phone, or emailMultilingual helplines, online forums, one-to-one counselling, and practical tools for setting limits or taking a break. Examples include GamCare and Gambling Therapy.