How Deposits and Withdrawals Work at LuckyBoom: A Step-by-Step Overview

Moving money into and out of your LuckyBoom account is a straightforward process, but knowing exactly what happens at each stage helps avoid surprises. Below, we walk through the deposit and withdrawal flows from start to finish, including the confirmation screens you will see, the KYC checks that may apply, and the status updates that track your request.

Making a Deposit: The Complete Flow

Depositing funds is the first interaction most players have with the cashier. Here is the sequence of steps you will follow, from login to the moment your balance updates.

1. Log in to your LuckyBoom account and click the 'Cashier' button in the top navigation bar. This opens the deposit and withdrawal menu.
2. Select 'Deposit'. A list of available payment methods appears — iDEAL is listed first for Dutch players, followed by Visa, MasterCard, Skrill, Neteller, Paysafecard, bank transfer, and four cryptocurrencies (Bitcoin, Ethereum, USDT, Litecoin).
3. Choose your payment method. For iDEAL, you will be redirected to your bank's familiar interface. For cards and e-wallets, you enter the details directly on the payment page.
4. Enter the amount you wish to deposit. The minimum is €10 for most methods (€20 for crypto equivalents). The maximum per transaction varies by method — iDEAL and cards cap at €2,000; bank transfers and crypto go up to €5,000 and €10,000 equivalent respectively.
5. Confirm the transaction. A summary screen shows the amount, the payment method, and any active bonus you have selected (the welcome package or a reload offer). You must tick a box to confirm you have read the bonus terms. Click 'Deposit' to proceed.
6. You are redirected to the payment provider's page (or a secure pop-up for cards). Complete the authentication — for iDEAL this is your bank app or code; for cards it is 3D Secure if your bank requires it.
7. After successful payment, a green confirmation screen appears inside LuckyBoom. It states: 'Deposit successful — €XX has been added to your balance.' The bonus, if selected, is credited automatically to your bonus balance.
8. Your account dashboard updates immediately. The 'Cashier' section shows the new balance, the active bonus (if any), and the wagering progress toward release.

Withdrawing Funds: The Full Process

Withdrawals follow a similar but more detailed path because of the verification steps required by regulation. Here is how a withdrawal moves from request to payout.

1. Go to the 'Cashier' and select 'Withdraw'. The minimum withdrawal amount is €20.
2. Choose your withdrawal method. Not all deposit methods support withdrawals — iDEAL and Paysafecard are deposit-only. For most players, the available withdrawal methods are bank transfer, Visa, MasterCard, Skrill, Neteller, or one of the four cryptocurrencies.
3. Enter the amount and confirm. A summary screen displays the withdrawal amount, the method, and a reminder that KYC documents may be required before the first payout.
4. If this is your first withdrawal, a mandatory KYC check is triggered. You will see a screen that says: 'Please verify your identity before we can process this withdrawal.' The system prompts you to upload three documents: proof of identity (passport, ID card, or driving licence), proof of address (bank statement or utility bill, no older than three months), and proof of payment (a photo of the card used or an e-wallet screenshot). You can upload these through your account settings or email them to support@luckyboom.com.
5. Once the documents are submitted, the withdrawal status changes to 'Pending — KYC Review'. This means the finance team is checking the documents. Processing times for KYC are not yet published before launch, but during peak hours it typically takes a few hours to one business day for most casinos in this segment.
6. After KYC is approved, the withdrawal moves to 'In Review'. The finance team confirms the payout details and checks for any bonus-related restrictions (e.g., wagering requirements that must be met before withdrawal).
7. When the review is complete, the status changes to 'Approved'. The amount is deducted from your balance and queued for processing. The method you selected determines the next step: bank transfers take 1–3 business days; e-wallets and crypto are usually faster, but exact times are not yet confirmed for LuckyBoom.
8. The final status is 'Paid'. The funds have left LuckyBoom's system. You may see a slight delay before they appear in your external account depending on your bank or e-wallet provider. LuckyBoom does not charge fees for withdrawals, but third-party fees from your bank or payment provider may apply.

Withdrawal Status Labels: What Each One Means

The table below shows the four statuses your withdrawal request will pass through, along with the typical timeframe and what action (if any) is required from you.

For any questions about a pending withdrawal or KYC documents, our support team is available 24/7 via live chat and email at support@luckyboom.com.